FREQUENTLY ASKED QUESTIONS (FAQ)

BOOKING & AVAILABILITY

How do I book a vehicle?

You can book by completing our online booking form, emailing us, or calling our team directly. All bookings are subject to availability and confirmation.

Can I hire a car on the same day?

Same-day hire may be available depending on vehicle availability and completion of required checks. We recommend calling us directly for urgent bookings.

Is a deposit required?

A refundable deposit may be required. The amount and conditions will be confirmed at the time of booking.

DRIVING LICENCE & ELIGIBILITY

What driving licence do I need?

You must hold a valid UK driving licence. Additional checks may apply for non-UK licences.

Is there a minimum age to hire?

Yes, minimum age requirements apply and may vary by vehicle. Please contact us for details.

Can additional drivers be added?

Yes, additional drivers may be added subject to licence checks and approval. Additional charges may apply.

INSURANCE & SECURITY

Is insurance included?

Yes, insurance is included as part of the hire, subject to policy terms and an excess. Full details are available on request.

What happens if the vehicle is damaged?

Any damage must be reported immediately. You may be liable for repair costs up to the insurance excess, depending on circumstances.

VEHICLE COLLECTION & RETURN

What do I need to bring when collecting the vehicle?

You will need:
✔ A valid driving licence
✔ Proof of identification
✔ Booking confirmation

Can I return the vehicle late?

Late returns may result in additional charges. Please contact us as soon as possible if you expect a delay.

Do I need to return the car with fuel?

Vehicles should be returned with the same fuel level as at collection. Fuel replacement charges may apply otherwise.

HIRE PERIODS & PRICING

Do you offer long-term rentals?

Yes, we offer flexible long-term rental options. Contact us for a personalised quote.

Are there any hidden charges?

No. All charges are explained clearly at the time of booking. Any additional costs will be outlined in our Terms & Conditions.

BREAKDOWNS & EMERGENCIES

What should I do if the vehicle breaks down?

Contact us immediately. Do not arrange repairs without authorisation.

What should I do if I’m involved in an accident?

Report the incident to us as soon as possible. Do not admit liability and collect details of any third parties involved.

GENERAL QUESTIONS

Are pets allowed in hire vehicles?

Pets may be allowed by prior arrangement. Cleaning charges may apply if required.

Can I cancel my booking?

Cancellation terms will be explained at the time of booking. Charges may apply for late cancellations.

STILL HAVE QUESTIONS?

Our team is happy to help.

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